Where do the jerseys come from?
Our jerseys are imported. All MJ Sport Store products are premium quality and shipped directly from our suppliers in Switzerland, the United States, and China to the address provided during checkout.
How long does payment take to process?
PIX: Instant approval
Credit card: Usually approved instantly, but may take up to 2 business days
Bank slip or lottery houses: Up to 3 business days
📌 Delivery times begin counting after payment confirmation.
When will my order be ready?
Between 2 to 7 business days after payment confirmation. Then it’s shipped.
Average delivery: 3 to 4 weeks after shipping
Total timeframe: 20 to 35 business days, depending on location
Spain: Around 10 business days after shipping
USA: Around 15 business days after shipping
Other countries: Varies — contact us for an average estimate to your country
📌 Delays may occur due to holidays, strikes, or high demand periods.
Will I receive a tracking code?
Yes! Sent to your email and WhatsApp within 7 business days after shipping.
Where can I track my order?
Use tracking platforms like 17Track, Muambator, or the local postal service website.
My tracking is not updating.
Tracking info may take up to 5 business days to update. Please be patient.
Delivery guarantee:
Your order is 100% guaranteed. If lost, we refund the full amount.
Factory Warranty (30 days): Covers:
Incorrect customization
Defective material or fabric
Wrong size
Wrong product sent
⚠️ Does not cover misuse or washing damage.
Do I pay for return shipping?
Only if the issue is not due to our error. For defects or wrong items, we cover the cost.
How can I lose my warranty?
Requesting after 7 days of delivery
Removing tags or packaging
Misuse or incorrect washing
What if I'm not home?
Delivery attempts: 3 times. If unsuccessful, the package will be held at the local post office for 7 calendar days, after which it is returned. A new shipping fee is required.
Incorrect or incomplete address:
MJ Sport Store is not responsible for delivery issues due to address errors. These orders will not be refunded.
I made a mistake with my order. Can I fix it?
Yes, but contact us as soon as possible before the order is shipped.
I want to cancel my order. What should I do?
If the order hasn't shipped, contact us immediately.
If already shipped, wait for delivery, then return within 7 days.
My item is damaged.
Contact us within 7 days and send photos. We'll review and send a replacement if it's confirmed defective.
I’m not satisfied. Can I get a refund or exchange?
Yes! Contact us within 7 days and follow our return policy for a refund or exchange.
Reach out to us via email or WhatsApp — we're here to help!
